State Farm® Insurance Agent Cindy Shumaker

"Thank you for your review, Miranda! I'm happy to hear that Trae provided you with such friendly and helpful service. Your recommendation means a lot to us. If you ever need anything else, feel free to reach out!"

"Thank you, Justus! I'm happy to hear that Hannah was able to provide you with the friendly and informative service you needed. Our team is dedicated to making sure everyone feels confident and informed about their insurance options. If you have any more questions or need further assistance, feel free to reach out!"

"Russell, thank you for your wonderful feedback! I'm happy to hear that Margaret provided you with such professional and knowledgeable service. We appreciate your recommendation and are here for any of your insurance needs. Let us know if there's anything else we can assist you with!"

"Hi Ms. Hudson, thank you for sharing your feedback. We sent your original ID cards to you in December. We’ve tried to reach you by phone and email to let you know that since your policies are now with another State Farm office, any new ID cards would come directly from your current agent. We kindly ask that you reach out to them for assistance with your request. If you need help connecting with your agent, please let us know and we’d be glad to point you in the right direction. "

"Luis, thank you for sharing your experience! I'm so happy to hear that Stephanie was able to assist you with both your insurance needs. It's wonderful to know you found her friendly and knowledgeable. We truly appreciate your recommendation! If you have any more questions or need further assistance, feel free to reach out."

"Thank you, Karen! I'm happy to hear that Hannah made your experience enjoyable and informative. We appreciate your feedback and are always here to assist with any of your insurance needs. Let us know if there's anything else we can do for you!"

"Thank you, John! I'm happy to hear that Tammy was able to assist you in finding the right coverage and a great deal for your policies. Our team is dedicated to providing excellent service and ensuring our customers get the best value. If you have any more questions or need further assistance, feel free to reach out anytime!"

"Missy, we love seeing reviews like this! It is a top priority in our office to provide great insurance options for our policyholders, and we are thrilled you are happy with your experience. Our office is there for you whenever you need us and is honored you have chosen our office to help you protect what matters most."

"Thank you for your feedback, Terry. I'm sorry to hear about the initial challenges you faced with the online quote and the wait time on the phone. I'm glad Margaret was able to turn your experience around with her friendly and engaging service. We’re grateful to have her on our team! If there's anything more we can do for you, please feel free to reach out."

"Thank you for your wonderful feedback, Keri! I'm so happy to hear that Hannah and Tracy have been able to assist you with your insurance needs and make your experience with us a positive one. Your recommendation means a lot to us. If you ever need further assistance, feel free to reach out!"

"Thank you for your review, Elizabeth! I'm happy to hear that you had such a positive experience with our office. It's wonderful that Stephanie could assist you promptly and make the process smooth and efficient. If you have any more questions or need further assistance, feel free to reach out anytime. Thanks for choosing us!"

"Thank you for the wonderful review, Michael! We strive to provide you with great customer care and we appreciate you recognizing our teams efforts. It is always our pleasure to be able to assist you and your family with your insurance needs. We are honored to have earned your business and we look forward to helping your with your insurance needs for many years to come!"

"Thank you, Sheri, for your kind words! We're happy to have you as a long-time customer. Margaret and the rest of our team truly appreciate your recognition of their helpful and caring service. It's wonderful to know that our office has been a friendly and welcoming place for you. If you ever need anything, we're here to help!"

"Thank you, Shenouda for the five-star rating! We’re honored to have you as a customer at our State Farm office in Midlothian, VA."

"Edward, thank you for your feedback. We’re glad to hear you’ve had positive interactions with our team when you’ve connected with us, but we’re sorry to hear about your frustrations with communication and some technical issues. Please know that our office does have a voicemail system in place, and we check messages regularly to return calls as promptly as possible. Our fully licensed team is always here to assist, and while I may not always be available for direct conversations, I am actively involved in ensuring quality service. We appreciate you bringing these concerns to our attention and are committed to improving your experience. If there’s anything we can do to help resolve your current issues, please don’t hesitate to call or stop by."

"Thank you, Karen, for your wonderful feedback! I'm glad to know you found our service helpful, quick, and friendly!"

"Trey, thank you for your honest feedback. We sincerely apologize for the delays and miscommunications you experienced. This is not our usual standard, and we’re truly sorry that your experience did not reflect the level of care we strive to provide. We did our best to provide you with a range of coverage options and tried to explain the importance of reviewing those details with your association to avoid any gaps or overlaps in coverage. We’re sorry that this process felt frustrating—we never want our customers to feel unsupported. If you're open to reconnecting, we’d appreciate the opportunity to make things right. In the meantime, we will be reaching out directly to help resolve any outstanding issues. "

"¡Gracias, Juli! Estoy muy contenta de que estés satisfecha con la rapidez de nuestro servicio. ¡Estamos aquí para ayudarte siempre que lo necesites!"

"¡Gracias, Magali! Estoy muy contenta de saber que estás satisfecha con nuestro servicio y atención. Si necesitas algo más o tienes preguntas en el futuro, no dudes en contactarnos. ¡Estamos aquí para ayudarte!"

"¡Luis Miguel, muchas gracias por tus amables palabras! Estamos muy contentos de saber que nuestro equipo te ha brindado un servicio que te encanta. Nos esforzamos por resolver cualquier inquietud con dedicación y buena intención. ¡No dudes en contactarnos si necesitas algo más en el futuro!"

"¡Gracias, Carlo! Estoy muy feliz de saber que nuestro servicio te parece fenomenal. Siempre estamos aquí para ayudarte con cualquier necesidad de seguros que tengas. ¡No dudes en contactarnos si necesitas algo más!"

"Thank you, Martha, for sharing your experience! I'm delighted to know that Margaret has been providing you with such wonderful service. Her dedication to addressing your questions and concerns is truly appreciated. If you need any further assistance, don't hesitate to reach out to our office."

"Michael, We sincerely apologize for the lack of follow-up and the frustration it caused. This is not the level of service we aim to provide, and we regret that we fell short in this instance. We appreciate you bringing this to our attention and will use your feedback to ensure better communication moving forward. If there’s anything we can do to assist you now or in the future, please don’t hesitate to reach out to us. Thank you for your feedback, and we hope to have the opportunity to serve you better in the future."

"Thank you so much for sharing your experience with our office! We’re incredibly grateful to have had you as a customer for over 22 years, and it’s wonderful to know you’ve consistently received great service from our team. I’m especially happy to hear about your recent experience with Tamara—she truly goes above and beyond to ensure everything runs smoothly, even when unexpected delays arise. I’ll make sure she knows how much you appreciated her efforts. If you ever need anything down the road, don’t hesitate to reach out—we’re always here to help!"

"Brett, Thank you for taking the time to share your feedback, and I’m truly sorry to hear about your experience. We understand how frustrating this situation has been for you, and I sincerely apologize for any confusion or inconvenience caused during the transition. Insurance premium adjustments can sometimes occur due to factors like changes in coverage, updated information, or recalculations made by underwriting, but I regret that this wasn’t communicated clearly. Additionally, I’m sorry for the delay in processing your refunds and that you felt unsupported throughout the process. That’s certainly not the experience we aim to provide. We would appreciate the opportunity to address your concerns directly and clarify what happened. Please feel free to reach out to our office, and we’ll do our best to resolve any outstanding issues. Thank you again for your feedback, and I hope we can make things right moving forward. - Cindy Shumaker - State Farm Insurance Agent "