State Farm® Insurance Agent Cindy Shumaker
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Barb Henry
November 13, 2025
5
out of
5
rating by Barb Henry
"Great customer service! Very friendly and knowledgeable!"
We responded:
"Thank you, Barb! I'm happy to know you appreciated our friendly and knowledgeable service. We’re always here to help with any insurance needs you may have. Thanks for choosing us!"
Daniel Geilman
November 13, 2025
5
out of
5
rating by Daniel Geilman
"Great service today by Stephanie Alvarado. She answered all my questions quickly and thoroughly. Pleasure to work with her."
We responded:
"Thank you, Daniel! I'm glad to hear that Stephanie provided you with such excellent service. Our team is dedicated to ensuring all your questions are addressed promptly and thoroughly. If there's anything else we can assist you with, feel free to reach out!"
Kevin Poulsen
November 13, 2025
5
out of
5
rating by Kevin Poulsen
"I have had State Farm Agent Cindy Shumaker as my State Farm agent for 20 years. Most of my experience has been with Margaret Newcomb. She has always provided excellent support and service. This is apparently true for others too because at times, there can be a wait to speak with her. She is a credit to Cindy Shumaker Agency and State Farm Insurance,"
We responded:
"Thank you, Kevin, for your wonderful feedback! I'm delighted to hear about your positive experiences with Margaret over the years. Her dedication truly shines, and we're grateful to have her on our team. If there's anything else we can assist you with, feel free to reach out anytime!"
Chantal Carnes
November 10, 2025
5
out of
5
rating by Chantal Carnes
"Margaret Newcomb puts first class service at the very top. I have been insured through Cindy Shumaker’s State Farm office for several years now, and I could not be happier with the service I’ve received. Before letting them quote me, I honestly thought I would not be able to afford it. Not only was I pleasantly surprised by the rate, but I also discovered that I could finally combine my home and auto policies. For years it had always been cheaper to split them, no matter how many quotes I got. While I intend to focus this review on their outstanding customer service and how it makes them worth more intrinsically, before someone reads it (like a former me who would have said, yeah, I bet they are expensive), I'm not kidding when I say they gave and continue to give me excellent rates for my policies. I wouldn't have even given them a chance if they had come in high, and I wouldn't have stayed if they did the routine: cheap year 1 (or 1st 6 months) and then make it rain with price hikes. While everyone wants affordable coverage, what truly stands out about this agency is not the pricing but the people. I work directly with Margaret Newcomb, and she is outstanding in every way that matters. She remembers that I used to work night shifts and now have a demanding schedule as a healthcare professional back in school. She understands that it is not always easy for me to answer during regular business hours, and she always finds a way to make things work. That kind of understanding and flexibility is rare. Margaret looks out for her customers with genuine care. She represents State Farm faithfully, but she also advocates for us as clients. It is such a relief to call and reach a real human being instead of navigating endless menus that never seem to solve the issue. I can email during weeks where making a phone call would require an act of congress, and she takes care of me that way when I need her to as well. She is patient, kind, knowledgeable, and remarkably thorough. I will even say something that may be unpopular in today’s economy. If you ever find yourself paying a few dollars more each month but you are saving hours of frustration and gaining real peace of mind, that is money well spent. Margaret makes sure we are on the right plan, that our coverage truly matches our needs, and that our home is properly protected. My previous homeowner's policy elsewhere didn’t actually cover what I thought it did, and she took the time to explain the difference. I researched it myself and found out she was absolutely right (At first, I thought I was just getting a sales pitch, because I’m so used to being “handled.). I am not related to anyone at this agency and have no reason to write this review except for two simple ones: excellent service deserves recognition, and people who appreciate good service should know where to find it. State Farm through this office is far more affordable than many expect, and the level of care they provide is something you just cannot put a price on (even while they are actually quite competitive). For years I used to switch insurance companies almost every renewal because prices would spike without reason even though I had no claims or tickets. Either they thought I wasn't paying attention and could slide in a 30% or more rate hike, or I was being punished for loyalty. I have now been with this office for about five years, and I am so grateful I stayed. Thank you, Margaret, for your professionalism, your kindness, and your constant dedication. You make a world of difference."
We responded:
"Chantal, thank you so much for taking the time to share this incredible review and for trusting our office over the years. Reading about your experience with our team — and with Margaret in particular — truly means a lot to us. It’s wonderful to hear that my team was able to help you bring your home and auto coverage together and still find options that worked well for you. Knowing that you once felt hesitant to even get a quote and now feel confident and comfortable staying with us for the long term is exactly the kind of experience we hope to create for our customers. Margaret will be so grateful to know how much her efforts have meant to you. The way you described her remembering your schedule, working around your demanding hours in healthcare and school, and finding ways to help whether by phone or email is such a thoughtful reflection of who she is. Your words about her kindness, patience, and thoroughness capture exactly what we see from her every day in the office. I’m especially appreciative that you noticed the time she spent walking through your coverage, explaining the differences in your homeowners policy, and making sure things were set up the way you expected. It takes a lot of trust to have those conversations, and your willingness to double-check and then come back and share that experience says so much about the relationship you’ve built together. Thank you again for your loyalty over the past five years and for recognizing the people behind the policies. We’re truly grateful to be your choice for insurance, and we look forward to being here for you for many years to come."
Travis Rogers
November 10, 2025
5
out of
5
rating by Travis Rogers
"I switched insurances and Stephanie Alvarado was very helpful in explaining all the details of the policy and going over options for coverage!!"
We responded:
"Thank you, Travis! I'm happy to hear that Stephanie was able to assist you with your insurance needs and provide clear explanations. Our team is dedicated to making the process as smooth as possible. If you have any more questions or need further assistance, feel free to reach out!"
William
November 5, 2025
5
out of
5
rating by William
"Stephanie and Hannah made everything simple and efficient!"
We responded:
"William, thank you for your feedback! I'm glad to hear that Stephanie and Hannah made your experience simple and efficient. Our team is dedicated to providing excellent service. If you need anything else, feel free to reach out!"
Jhair Morales Sesarego
October 23, 2025
5
out of
5
rating by Jhair Morales Sesarego
"I'm very happy. Stefany was very kind to me from the very beginning. Good service requires excellent customer service. I'm very happy to join this family."
We responded:
"Thank you, Jhair! I'm glad to hear that Stefany made such a positive impression on you. We're delighted to have you as part of our family and are committed to providing excellent service. Let us know if there's anything else we can assist you with!"
Dee Tee
October 22, 2025
5
out of
5
rating by Dee Tee
"Is was definitely a blessing to get a call from Trae about getting on board with the State Farm family. He was able help to save me alot of money with a New and Improved policy. He really made me feel confident that I was making the right decision on making the switch from my current insurance company to State Farm."
We responded:
"Thank you, Dee Tee! I'm so happy to hear that Trae was able to assist you in finding a policy that saves you money and gives you confidence in your decision. We’re grateful to have you as part of the State Farm family. If you have any questions or need further assistance, feel free to reach out!"
Otelia Anderson
October 18, 2025
5
out of
5
rating by Otelia Anderson
"I am very pleased with Cindy after transferring agents. She has been very helpful! Garrett has also made the process smooth for getting renters and term life insurance policies! This office is an awesome team!"
We responded:
"Otelia, thank you for sharing your experience! I'm happy to hear that we have been helpful in making your transition smooth and assisting with your insurance needs. Our team is dedicated to providing excellent service, and your feedback means a lot to us. Let us know if there's anything else we can assist you with!"
Dilver Hernández
October 9, 2025
5
out of
5
rating by Dilver Hernández
"Muy sastifecho con el servicio que me dio la señorita Stephanie muy amable y paciente y lo más importante que te ayudan en tu idioma"
We responded:
"¡Gracias, Dilver Hernández! Me alegra saber que estás satisfecho con el servicio que te brindó Stephanie. Nos enorgullece poder ayudarte en tu idioma y ofrecerte una experiencia amable y paciente. Si necesitas algo más, estamos aquí para ayudarte."
Lety Ayala
October 8, 2025
5
out of
5
rating by Lety Ayala
"Estefany tuve una muy buena comunicación y muy buena en su trabajo se las recomiendo aparte se puede uno comunicar muy fácil ya que es bilingüe"
We responded:
"¡Gracias, Lety Ayala! Me alegra saber que Estefany te brindó una excelente comunicación y servicio. Nos enorgullece contar con un equipo bilingüe para facilitar la comunicación con nuestros clientes. ¡Estamos aquí para ayudarte en lo que necesites!"
Jack N Davis Jr
October 3, 2025
5
out of
5
rating by Jack N Davis Jr
"Very Professional Courteous & Understanding... Margret was a Delight to to business with State Farm"
We responded:
"Thank you, Jack! I'm happy to hear that Margaret provided you with such a professional and courteous experience. We appreciate your feedback and are glad to have you with us. If you need anything else, feel free to reach out!"
marvin smallwood
October 2, 2025
5
out of
5
rating by marvin smallwood
"Margaret spent a lot of time with us explaining any questions we had. She is very knowledgable."
We responded:
"Thank you, Marvin! I'm happy to hear that Margaret was able to assist you thoroughly and answer all your questions. Her expertise is a great asset to our team. If there's anything else you need, feel free to reach out!"
Emily Grill
September 30, 2025
5
out of
5
rating by Emily Grill
"Worked with Trae for renters insurance and auto insurance—he was helpful and professional! Thanks!"
We responded:
"Thank you, Emily! I'm happy to hear that Trae was helpful and professional with your insurance needs. We appreciate your feedback and are here if you need anything else. Thanks for choosing us!"
Brandon Schroeder
September 20, 2025
5
out of
5
rating by Brandon Schroeder
"I used to have State Farm years ago. I switched coverages when my insurance when up. I had Progressive for the last year and a half. Progressive was offering $30 less a month with basic coverage. I received a call from Trae at State Farm last week and we chatted for a bit. We went over some coverages and I realized that I could get better coverage with State Farm. It felt right to switch after we chatted. He sent an email and I was offered full coverage with renters plus car rental insurance etc. Trae was patient with me and totally honest. I never had an insurance company call me wanting me as a customer. I felt pretty special. Trae sent me some policies with renters and without via email so I could go over everything then make a decision. I'm happy to be back with State Farm, thanks Trae. Happy customer."
We responded:
"Thank you, Brandon, for sharing your experience! I'm glad to hear that Trae was able to assist you in finding the right coverage and made you feel valued. It's wonderful to have you back with State Farm, and we're committed to ensuring you remain a happy customer. If you have any questions or need further assistance, feel free to reach out anytime!"
Alexandria Clayton
September 19, 2025
5
out of
5
rating by Alexandria Clayton
"Trae was extremely helpful as well as very personable. I saved a lot of money switching to State Farm and that's all literally thanks to Trae. Thank you Trae! I wish all insurance interactions were like this!"
We responded:
"Alexandria, thank you for your wonderful feedback! I'm so happy to hear that Trae was able to assist you and make your experience enjoyable. It's fantastic that you saved money by switching to State Farm! If you have any more questions or need further assistance, feel free to reach out."
Chris Farris
September 19, 2025
5
out of
5
rating by Chris Farris
"Trae was extremely helpful with acquiring Auto and renters insurance for me."
We responded:
"Chris, thank you for your feedback! I'm glad to hear that Trae was able to assist you with your insurance needs. Our team is dedicated to providing excellent service, and it's great to know Trae delivered just that. If you have any more questions or need further assistance, feel free to reach out anytime!"
Bruce Overton
September 18, 2025
5
out of
5
rating by Bruce Overton
"Hannah was a very helpful and a pleasure to deal with!"
We responded:
"Thank you, Bruce! I'm glad to hear that Hannah was helpful and a pleasure to work with. Our team is dedicated to providing excellent service, and your feedback means a lot to us. Let us know if there's anything else we can assist you with!"
Miranda Wilson
September 11, 2025
5
out of
5
rating by Miranda Wilson
"Trae's service was excellent! He was incredibly friendly and helpful, and went out of their way to ensure I had a great experience. I would highly recommend him."
We responded:
"Thank you for your review, Miranda! I'm happy to hear that Trae provided you with such friendly and helpful service. Your recommendation means a lot to us. If you ever need anything else, feel free to reach out!"
Justus Mitchell
September 3, 2025
5
out of
5
rating by Justus Mitchell
"Hannah was super friendly and informative. She really took the time and effort to explain things to me, a 19 year old that is still learning how everything works. Thank you for your great service!"
We responded:
"Thank you, Justus! I'm happy to hear that Hannah was able to provide you with the friendly and informative service you needed. Our team is dedicated to making sure everyone feels confident and informed about their insurance options. If you have any more questions or need further assistance, feel free to reach out!"
Russell St John
August 27, 2025
5
out of
5
rating by Russell St John
"Margaret Newcomb is a great representative of this agency. She is very professional, knowledgeable and easy to work with. She took care of our auto/liability/homeowners work and did it perfectly. I highly recommend her and this agency."
We responded:
"Russell, thank you for your wonderful feedback! I'm happy to hear that Margaret provided you with such professional and knowledgeable service. We appreciate your recommendation and are here for any of your insurance needs. Let us know if there's anything else we can assist you with!"
Barbara Hudson
August 27, 2025
1
out of
5
rating by Barbara Hudson
"please cancel cancel. i no longer have ttge car.r"
We responded:
"Hi Ms. Hudson, thank you for sharing your feedback. We sent your original ID cards to you in December. We’ve tried to reach you by phone and email to let you know that since your policies are now with another State Farm office, any new ID cards would come directly from your current agent. We kindly ask that you reach out to them for assistance with your request. If you need help connecting with your agent, please let us know and we’d be glad to point you in the right direction. "
Luis Jimenez
August 20, 2025
5
out of
5
rating by Luis Jimenez
"Stephanie helped me obtain such a great insurance policy for my vehicle that I called her the very next day to also insure my home with State Farm! I obtained homeowners insurance at almost half the price that other companies were quoting me at. Stephanie was friendly, helpful and beyond knowledgeable when it came to any of my concerns. I would highly recommend her for any of your insurance needs."
We responded:
"Luis, thank you for sharing your experience! I'm so happy to hear that Stephanie was able to assist you with both your insurance needs. It's wonderful to know you found her friendly and knowledgeable. We truly appreciate your recommendation! If you have any more questions or need further assistance, feel free to reach out."
Karen Snead
August 5, 2025
5
out of
5
rating by Karen Snead
"Hannah was a delight! She was friendly, very knowledgeable, a pleasure! Than you!"
We responded:
"Thank you, Karen! I'm happy to hear that Hannah made your experience enjoyable and informative. We appreciate your feedback and are always here to assist with any of your insurance needs. Let us know if there's anything else we can do for you!"
john
August 4, 2025
5
out of
5
rating by john
"Tammy was super helpful in finding the right coverage for my vehicles. She found me a great deal that saved me a lot of money!"
We responded:
"Thank you, John! I'm happy to hear that Tammy was able to assist you in finding the right coverage and a great deal for your policies. Our team is dedicated to providing excellent service and ensuring our customers get the best value. If you have any more questions or need further assistance, feel free to reach out anytime!"