State Farm® Insurance Agent Cindy Shumaker
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Dell Montague
October 22, 2026
5
out of
5
rating by Dell Montague
"I would like to give a special thank you to Margaret Newcomb, my State Farm Insurance agent. Margaret went above and beyond by taking time out of her Sunday to personally take care of me and my family's insurance needs.
She was extremely professional, patient, and thorough in explaining everything in detail. What impressed me even more was the time she took to speak with my younger children and explain the importance of having insurance in a way they could understand.
Margaret truly made us feel valued and cared for. I greatly appreciate her dedication, patience, professionalism, and willingness to go the extra mile for my family. Even when the times I have had was hard she took time just to talk with me.
Thank you so much, Margaret! You are truly appreciated!
Dell"
We responded:
"Dell, thank you for taking the time to leave us such a thoughtful review! I'm so happy to hear that Margaret made a positive impact on you and your family. Her dedication and ability to connect with customers of all ages are truly commendable. We're grateful to have her on our team. Let us know if we can help with anything else!"
Jonathan Gonzalez
October 14, 2026
5
out of
5
rating by Jonathan Gonzalez
"Dios mío, creo que no hay mejor lugar en Richmond que este lugar, para tu seguro de carros y en esta ocasión también seguro para mí
Hogar, gracias Estephanir Alvarado por tanta dedicación a tus clientes!!!!! Por el respeto y la amabilidad, que siempre tengas clientes educados y hamables porque es lo que tú das 🙏🏼🙏🏼🙏🏼🙏🏼🙏🏼 100 estrellas"
We responded:
"¡Jonathan, muchas gracias por tu reseña tan positiva! Nos alegra saber que estás satisfecho con nuestros servicios de seguros para tu auto y hogar. Nos esforzamos por ofrecer un trato amable y respetuoso a todos nuestros clientes. ¡Gracias por elegirnos! No dudes en contactarnos si necesitas algo más."
Jill Swinger
October 12, 2026
5
out of
5
rating by Jill Swinger
"Margaret Newcome has been helping us for over 25 years with all of our insurance needs and has been a great asset for us as we navigated home and auto insurance changes over that time period and even as we move to other states. Thanks for everything!"
We responded:
"Thank you, Jill! I'm so happy to hear that Margaret has been such a valuable resource for you over the years. It's wonderful to know she's been there to support you through all your insurance needs, even across state lines. We truly appreciate your loyalty and trust in us. Let us know if we can help with anything else!"
Steven Bowles
October 6, 2026
5
out of
5
rating by Steven Bowles
"Hannah was excellent at crunching the numbers and making everything work."
We responded:
"Steven, thank you for taking the time to leave us a review! I'm happy to hear that Hannah was able to assist you effectively with your needs. We appreciate your support!"
GLORIA SONG
October 5, 2026
5
out of
5
rating by GLORIA SONG
"Had to receive my car thus needed to add another asap and Hannah helped me out with such patience and efficiency!"
We responded:
"Gloria, I'm happy to hear that Hannah was able to assist you with adding your car efficiently and with patience. We appreciate your feedback and support!"
Sharon Washington
October 1, 2026
5
out of
5
rating by Sharon Washington
"I just recently purchased renter's insurance from Valerie B. with Cindy Shumaker State Farm Agency. I found Valerie to be very knowledgeable and she explained very clearly about the policy that I purchased. Valerie was extremely friendly and pleasant and made me feel like my business was important to her as well as the company. She is a great representative of outstanding customer service and I look forward to working with her for my future insurance needs."
We responded:
"Sharon, thank you for taking the time to leave us a review! Nothing is more important to our office than providing the right insurance coverage for our customers' needs, and we are thrilled that you are happy with your experience. We appreciate you for letting us be your good neighbor!"
Mike Myers
September 28, 2026
5
out of
5
rating by Mike Myers
"Margaret Newcomb has been helping us for years! With our personal Insurance needs, our business insurance needs we would recommend her to anybody, she is always getting anything we ask of her done in a timely manner."
We responded:
"Thank you, Mike! I'm really happy to hear that Margaret has been such a great help with both your personal and business insurance needs. We appreciate your recommendation and are glad to have you with us. Let us know if we can help with anything else!"
Randy Rose
September 23, 2026
5
out of
5
rating by Randy Rose
"Margaret was extremely helpful updating our auto policy, very thorough and accurate.
Thank you.
Randy"
We responded:
"Randy, thank you for taking the time to leave us a review! I'm glad to hear that Margaret was able to assist you with updating your auto policy. We always aim to be thorough and accurate in our work. Feel free to reach out if you need anything else!"
William Stubbs
September 22, 2026
5
out of
5
rating by William Stubbs
"Wow!!! Hannah was friendly, extremely knowledgeable she listened to my needs and addressed them accordingly. Kept me in the loop via email and text. Very pleasant and always upbeat. I could hear her smile across the phone. I have auto and homeowners insurance with State Farm, satisfied 🫡🫡🫡👍👍👍👍👍✌️✌️✌️✌️✌️✌️"
We responded:
"William, thank you for taking the time to leave us a review! I'm glad to hear that Hannah provided you with such a positive experience and kept you informed every step of the way. It's wonderful to know you're satisfied with your auto and homeowners insurance. We're always here if you need anything else!"
Liz Dietrich
September 22, 2026
5
out of
5
rating by Liz Dietrich
"Margaret was wonderful! She helped me with exactly what I needed and was a great and timely communicator. Can't recommend her highly enough."
We responded:
"Thank you, Liz! I'm so happy to hear that Margaret was able to assist you effectively and communicate promptly. We appreciate your recommendation and are glad to have you as part of our office family. Let us know if we can help with anything else!"
Jessica Palacios
September 18, 2026
5
out of
5
rating by Jessica Palacios
"Zach was super helpful and nice. He was very informative and answered all my questions and made the process easy"
We responded:
"Thank you, Jessica! I'm happy to hear that Zach was able to assist you and make everything easy. We always aim to provide informative and friendly service. Feel free to reach out if you need anything else!"
Steve Miller
September 17, 2026
4
out of
5
rating by Steve Miller
"Margaret was very helpful. Even though I was frustrated she explained everything about the Umbrella Policy astronomical increases to me. Very nice."
We responded:
"Thank you for your review, Steve. I'm glad Margaret was able to assist you and provide clarity on your policy. We appreciate your patience and understanding. Let us know if we can help with anything else!"
Gregory Rafferty
September 14, 2026
5
out of
5
rating by Gregory Rafferty
"Margaret was very helpful in updating my policy and providing accurate information."
We responded:
"Gregory, thank you for taking the time to leave us a review! I'm happy to hear that Margaret was able to assist you with updating your policy and providing the information you needed. We appreciate your support!"
George Thomasson
September 14, 2026
5
out of
5
rating by George Thomasson
"I'm very thankful for the wonderful help with my insurance situation
Tammy was very patient and stuck with me until I knew all of my options rather than just throw a quote out for me to take it or leave it
You don't appreciate getting good service until you have known bad service.
Each person answering the phone has been very helpful.
Thank you ALL
Thank you Tammy for your time and patience.
God's blessings to your whole company and your families.
George Thomasson"
We responded:
"Thank you for taking the time to leave us a review, George! I'm happy to hear that you felt supported and informed throughout your insurance situation. It's great to know that our team's dedication to providing helpful service made a difference for you. We appreciate your kind words and blessings. Let us know if we can help with anything else!"
Angele Beeman
September 9, 2026
5
out of
5
rating by Angele Beeman
"Our company would be lost with Margaret Newcomb - never runs out of patience answering our questions and always going over and above for us. Thank goodness we have her."
We responded:
"Thank you, Angele! I'm so happy to hear about your positive experience with Margaret. She truly goes the extra mile for our customers, and we're grateful to have her on our team. If there's anything else we can do for you, just let us know!"
Michael Barnes
August 26, 2026
5
out of
5
rating by Michael Barnes
"Margaret is fantastic she is state-farm any questions or concerns ask her!"
We responded:
"Thank you, Michael! I'm glad to hear that Margaret has been so helpful with your questions and concerns. We're proud to have her on our team. Let us know if we can help with anything else!"
Olivia Borgo
August 21, 2026
5
out of
5
rating by Olivia Borgo
"Margaret Newcomb is an amazing agent with Cindy Shumaker. She has helpful tips for navigating Virginia car registration, apartment rental insurance, helpful homeowners policy information for first time condo purchase, and a host of other local and state navigational tips. She is the most thorough and comprehensive agent I have ever had. Doing business with her is like calling a friend whose advice you trust."
We responded:
"Thank you, Olivia! I'm really happy to hear that Margaret has been such a valuable resource for you. It's great to know that her guidance on various insurance matters and local tips has made your experience feel like reaching out to a trusted friend. We're glad to have you with us. Let us know if we can help with anything else!"
Shanna Langhorne
August 20, 2026
5
out of
5
rating by Shanna Langhorne
"Tamara Taylor was excellent to work with. She communicated clearly and consistently throughout the entire process, was very fair, and genuinely looked out for her customers’ best interests. I truly appreciated her professionalism, responsiveness, and willingness to help. I would highly recommend Tamara to anyone looking for someone who is knowledgeable, trustworthy, and puts her customers first."
We responded:
"Thank you, Shanna! I'm really glad to hear that Tamara provided you with such a positive experience. Her dedication to clear communication and customer care is something we truly value. We appreciate your recommendation and are here if you need anything else!"
Jude Misik
August 19, 2026
5
out of
5
rating by Jude Misik
"Outstanding, personalized support! Highly recommend."
We responded:
"Thank you, Jude! I'm happy to know you received excellent assistance and support. Our team is dedicated to providing top-notch service, and your feedback means a lot to us. If there's anything else we can do for you, just let us know!"
Paul Bliley
August 18, 2026
5
out of
5
rating by Paul Bliley
"Hannah Moran was a great help in providing info I needed for a new mortgage loan. She provided exactly what was needed promptly after requested. Job well done."
We responded:
"Paul, thank you for taking the time to leave us a review! I'm glad to hear that Hannah was able to assist you with the information you needed. We always aim to provide prompt and helpful service. Feel free to reach out if you need anything else!"
Sarah Creal
August 15, 2026
5
out of
5
rating by Sarah Creal
"Garrett Rozier was so on the ball when he called me back right after I submitted an online quote request today on Saturday! He was pleasant, thorough about all the options, their cost and his recommendations. We connected through some other things in common which made our discussion even more enjoyable! Garrett was professional yet relatable, so he is exactly the person you want helping write your insurance policy. Five stars all around!"
We responded:
"Thank you, Sarah! I'm happy to hear that Garrett made your experience enjoyable and informative. It's great that you connected with him and felt comfortable discussing your options. We appreciate your feedback and are here to help with anything else you might need!"
Erskin Hickman
August 14, 2026
5
out of
5
rating by Erskin Hickman
"Recently moved to the area. Transferring my policies was made expeditiously and painlessly by the staff. Thank you for a smooth transition.
Update:I have now been with this agency for over four years. Without exception, Margaret Newcombe is the best representative I have had the privilege of working with. She is personable, knowledgeable, thorough, extremely efficient; just top-notch."
We responded:
"Erskin, thank you for the review. Our team works hard to provide a great insurance experience for everyone who walks through our doors, and we are thrilled to hear that you are happy with your insurance policies!"
Management Team
August 13, 2026
5
out of
5
rating by Management Team
"I recently got my life insurance policy through State Farm, and Tamara Taylor was my agent. She was incredibly patient, helpful, and professional throughout the entire process. The policy took longer than expected to get approved, and I was a little frustrated with the lengthy process, but Tamara kept me updated every day and was always there to answer my questions.
Thank you so much, Tamara, for your patience, support, and excellent service! 😊 Highly recommended!"
We responded:
"Thank you for taking the time to leave us a review! I'm happy to hear that Tamara provided you with such supportive and professional service during the process of getting your insurance policy. I understand the approval took longer than expected, and I'm glad Tamara was able to keep you informed and assist with any questions you had. We appreciate your recommendation! Let us know if we can help with anything else!"
Chuck Wynings
August 12, 2026
5
out of
5
rating by Chuck Wynings
"I'm enrolled in my employer's vehicle stipend program, and they require me to submit proof of insurance every 6 months. It's a bit of a nuisance, but Cindy's office has made it a non-issue. My latest submission went in last week thanks (once again) to Hannah's prompt reply with the required docs. Always a pleasure dealing with this office's staff!"
We responded:
"Chuck, thank you for taking the time to leave us a review! I'm happy to hear that Hannah was able to assist you quickly with your insurance documents for your employer's program. We strive to make things as smooth as possible for you. We're always happy to help if anything comes up."
KC Austin
August 11, 2026
5
out of
5
rating by KC Austin
"I am impressed with Zach! He is such a nice young guy and has been so helpful to me during a rough time and showed me patience and understanding during my situation. He has been diligent in keeping me informed and up to date on everything. I will definitely continue to use him as my Insurance agent."
We responded:
"Thank you for taking the time to leave us a review! I'm really happy to hear that Zach has been able to support you with patience and understanding during a challenging time. It's great to know he's kept you informed and that you plan to continue working with him. We're always here if you need anything else!"