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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Thomas Bowker

Thomas Bowker

March 11, 2026

5  out of  5
rating by Thomas Bowker
"Cindy and her team are great to work with for all our insurance needs. They are friendly, professional, talented, unique and do not hesitate to take care of anything you ask of them. Tammy is who we worked with for pur have of a new home and she was dynamite. Highly recommend Cindy and Tammy!!"
We responded:
"Hey, Thomas! Thank you for taking the time to share your experience with our office. I appreciate you recognizing the friendly and professional help from the team and your kind words about working with Tammy during your new home purchase. She works hard to make the process clear and easy to handle. Your recommendation of Tammy and our office truly means a lot."
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Adash Lutchman

March 10, 2026

5  out of  5
rating by Adash Lutchman
"Margaret has been an absolute lifesaver for my business insurance needs. I came to her after another company completely dropped the ball, and she was patient, attentive, and never once left me without an answer or a solution. No matter what I threw at her, she figured it out. I was so impressed that I moved my personal insurance over to them too. When you find someone who is genuine and you can actually trust, you stick with them."
We responded:
"Thank you, Adash! I'm so happy to hear about your positive experience with Margaret. She truly goes above and beyond to ensure our customers are well taken care of. It's wonderful to know that you felt supported and valued. If you have any more insurance needs or questions, feel free to reach out anytime. Thanks for choosing us!"
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Sydney Marsh

March 10, 2026

5  out of  5
rating by Sydney Marsh
"Stephanie Alvarado was extremely helpful in answering any questions I had as well as guiding me through the process of setting up renter’s insurance! Definitely grateful to have talked to her :)"
We responded:
"Sydney, thank you for sharing your experience! I'm happy to hear that Stephanie was able to assist you with setting up your insurance and answer all your questions. We’re grateful to have her on our team! If you need anything else, feel free to reach out."
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Michael Hegner

March 9, 2026

5  out of  5
rating by Michael Hegner
"Worked with Garret on getting insured for a new car. Quick, painless, and answered all my questions."
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Lee Cross

March 3, 2026

5  out of  5
rating by Lee Cross
"Margaret always does a wonderful job when I work with her. She takes the time to explain everything, and always knows what to do. To be honest, it's like working with family. I applaud everything she does!"
We responded:
"Thank you for your review, Lee! I'm happy to hear that Margaret has made your experience feel like working with family. Her dedication to explaining everything clearly is something we truly value. If you ever need anything else, feel free to reach out!"
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Brian

February 26, 2026

5  out of  5
rating by Brian
"Tamara Taylor is an exceptional resource and provides service beyond expectations. She’s informative and flexible. She helped me explore all options and lock in a great rate in a timely fashion. Very pleased with Tamara and glad to be insured by StateFarm. I look forward to working with her and this team again."
We responded:
"Thank you for your wonderful feedback, Brian! I'm happy to hear that Tamara exceeded your expectations and helped you find a great rate. We’re grateful to have you with us at State Farm and look forward to continuing to assist you. If you need anything else, just let us know!"
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Neil Howard

February 20, 2026

5  out of  5
rating by Neil Howard
"My wife and I have been associated with Cindy Shumaker’s State Farm agency since moving back to Richmond 2 1/2 years ago. We have been in conversation with Hannah Pritchard. She has been very helpful in guiding us through the in and outs. We highly recommend Hannah and in extension , the Cindy Shumaker Agency. Thank you so much, Hannah . We have auto, home and umbrella insurance. And we are happy to with the service as well as the price ."
We responded:
"Neil, thank you for sharing your experience! I'm glad to hear that Hannah has been so helpful in guiding you and your wife with your insurance needs. It's wonderful to know you're satisfied with both the service and the pricing. We appreciate your recommendation and are here for any future assistance you might need. Let us know if there's anything else we can do for you!"
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Angele Beeman

February 16, 2026

5  out of  5
rating by Angele Beeman
"Our company would be lost with Margaret Newcomb - never runs out of patience answering our questions and always going over and above for us. Thank goodness we have her."
We responded:
"Thank you, Angele! I'm so happy to hear about your positive experience with Margaret. She truly goes the extra mile for our customers, and we're grateful to have her on our team. If there's anything else we can do for you, just let us know!"
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Pete Thrower

February 15, 2026

5  out of  5
rating by Pete Thrower
"Tamara was a pleasure to work with. She offered several options to get the coverage I was looking for Thanks Tammy!"
We responded:
"Thank you, Pete! I'm happy to hear that Tamara provided you with a variety of options to meet your coverage needs. We appreciate your feedback and are always here to assist with any future insurance questions or needs. Let us know if there's anything else we can do for you!"
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Donna Sitnik

February 11, 2026

5  out of  5
rating by Donna Sitnik
"Excellent agency, mostly because of highly experienced staff members like Margaret Newcomb, who knows how to help with any product or situation! We were with USAA for decades, but got tired of their rising premiums and declining service (endless phone prompts, anyone?). The last straw was trying to get insurance on our sailboat. Every time we provided the documentation USAA asked for, they added more weird requests. It felt like they couldn't - or didn't want to - deal with anything but cookie cutter type customers. Enter Cindy Shumaker's State Farm Agency. We called and immediately got to speak with Margaret - a real, live person with decades of experience who knew just what to do! We moved our home, car and boat insurance to State Farm and have been really pleased. I can call or stop by and they are always helpful. No regrets!"
We responded:
"Thank you very much, Donna, for taking the time to share your experience with us! I am truly delighted to hear that Margaret and our dedicated team have been able to assist you effectively with your insurance needs. We fully understand the significance of providing personalized service, and we are genuinely glad to have you as part of our community. If you ever find yourself in need of anything else or have any further questions, please do not hesitate to reach out to us!"
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Demetria Newby

February 3, 2026

5  out of  5
rating by Demetria Newby
"I have been a State Farm customer for over 20 years and I truly appreciate the service and care they provide!! A very special thank you to my agent Margaret as she has been exceptional with caring for all of my family needs. We appreciate you for always being a call or email away💕"
We responded:
"Thank you, Demetria, for your wonderful feedback! I'm so happy to hear that Margaret has been exceptional in taking care of your family's needs. We truly value your loyalty over the years and are always here to assist you. Let us know if there's anything else we can do for you!"
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Paul Allen

February 2, 2026

5  out of  5
rating by Paul Allen
"Zach is awesome I in a million made this process so easy and I would recommend Zach to everyone I know"
We responded:
"Hey Paul! I’m glad Zach could make the process so easy for you. It’s great to hear you had a positive experience and would share it with others. Thank you for taking the time to let us know."
Profile photo of Keith Wright

Keith Wright

January 29, 2026

5  out of  5
rating by Keith Wright
"Tamara Taylor worked diligently to service two of my insurance policies over the past few days, going well over her scheduled work day. It was a pleasure working with her & I felt very comfortable & confident that she would handle my policies correctly. Tammy made me feel very appreciated as a customer of State Farm Insurance. It's refreshing to find company representatives who actually go the extra mile & make you feel that you are a valued customer. If you need to work with her, please put your sunglasses on because Tammy truly shines in customer care."
We responded:
"Thank you, Keith! I'm so happy to hear about your positive experience with Tamara. She truly embodies our commitment to exceptional customer service, and I'm glad she made you feel valued and appreciated. If you need any further assistance, feel free to reach out anytime!"
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Haillie DuVal

January 29, 2026

5  out of  5
rating by Haillie DuVal
"Helped me so much and it was a pleasant experience"
We responded:
"Hey, Haillie! Thanks for letting us know that your experience was pleasant and that our team was able to help in a meaningful way. We really appreciate you taking a moment to share this."
Profile photo of Morgan Potter

Morgan Potter

January 28, 2026

5  out of  5
rating by Morgan Potter
"Tamara (Tammy) has been excellent! I have a lot of questions and she takes the time to give me clear answers. I feel prioritized and am thankful for her service!"
We responded:
"Morgan, thank you for your wonderful feedback! I'm happy to hear that Tammy has been providing you with clear answers and making you feel prioritized. Our team is dedicated to offering exceptional service. If you have any more questions or need further assistance, feel free to reach out anytime!"
Profile photo of Uzair Rehman

Uzair Rehman

January 20, 2026

5  out of  5
rating by Uzair Rehman
"Stephanie Alvarado at the Cindy Shumaker Insurance Agency was absolutely fantastic to work with. She helped me transfer my car insurance from GEICO to State Farm and also assisted me with bundling my coverage. Stephanie was polite, attentive, and incredibly patient, taking the time to fully understand my needs and explain my options clearly. She never made me feel rushed and made the entire process smooth and stress free. I truly appreciated her professionalism and dedication. 10 out of 10 would highly recommend Stephanie Alvarado and State Farm to anyone looking for excellent insurance service."
We responded:
"Thank you, Uzair, for sharing your experience! I'm happy to hear that Stephanie provided such attentive and professional service during your transition to State Farm. It's great to know she made the process smooth and stress-free for you. If you have any more questions or need further assistance, feel free to reach out anytime!"
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Trey Thompson

January 20, 2026

5  out of  5
rating by Trey Thompson
"Got me setup with adding a car on really quick and zero issues, super nice and communicative with everything!"
We responded:
"Thank you, Trey! I'm glad to hear that you found our communication helpful. If you have any more questions or need assistance, feel free to reach out anytime. We’re here to help!"
Profile photo of Joe D'Orazio

Joe D'Orazio

January 12, 2026

5  out of  5
rating by Joe D'Orazio
"Hannah did a great job and was very professional"
We responded:
"Thank you, Joe! I'm happy to hear that Hannah provided you with such professional service. Our team is dedicated to delivering the best experience possible. If you need anything else, feel free to reach out!"
Profile photo of McMullen Bridgewater

McMullen Bridgewater

January 8, 2026

5  out of  5
rating by McMullen Bridgewater
"Dealt with Ms. Margaret, she was fantastic and patient. Explained policies and options. Definitely very pleased to have switched to StateFarm!!!"
We responded:
"Thank you, McMullen, for sharing your experience! I'm happy to hear that Margaret provided such fantastic and patient service. We're glad you chose to switch to State Farm! If you have any more questions or need assistance, feel free to reach out."
Profile photo of Netty

Netty

January 7, 2026

5  out of  5
rating by Netty
"I want to say a special thank you to Hannah and Mrs Tracy they are always available and on point and take extra time with my insurance needs. Thank you so much😊A.B."
We responded:
"Netty, thank you for your wonderful feedback! I'm happy to hear that Hannah and Tracy have been so helpful with your insurance needs. We appreciate your kind words and are always here to assist you. Let us know if there's anything else we can do for you!"
Profile photo of Jonathan Bloom

Jonathan Bloom

January 6, 2026

5  out of  5
rating by Jonathan Bloom
"Stephanie was very helpful and went the extra mile to ensure that no safe driving discounts were lost."
We responded:
"Jonathan, thank you for your feedback! I'm happy to hear that Stephanie provided such helpful service and ensured your discounts were intact. We appreciate your trust in us. If you need anything else, feel free to reach out!"
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Chris

December 17, 2025

5  out of  5
rating by Chris
"Zach was very helpful and professional!"
We responded:
"Chris, thank you for your feedback! I'm happy to hear that Zach provided helpful and professional service. We’re always here to assist with your insurance needs. Let us know if there's anything else we can do for you!"
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fanny diaz

December 10, 2025

5  out of  5
rating by fanny diaz
"Excelente atención y explicación sobre la cobertura de mi auto. Gracias"
We responded:
"¡Gracias, Fanny! Me alegra que hayas recibido una excelente atención y explicación sobre la cobertura de tu auto. Estamos aquí para ayudarte con cualquier otra pregunta o necesidad que tengas. ¡Gracias por elegirnos!"
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S.c. Owe

December 2, 2025

5  out of  5
rating by S.c. Owe
"Hannah was very precise when she helped me. I appreciate Cindy's office when it comes to my insurance needs."
We responded:
"Thank you for your wonderful feedback! I'm happy to hear that Hannah provided you with precise assistance. We appreciate your trust in our office for your insurance needs. If there's anything else we can do for you, just let us know!"
Profile photo of Shanemarc Bennett

Shanemarc Bennett

November 20, 2025

5  out of  5
rating by Shanemarc Bennett
"Excellent! Cindy and Tammy and Garrett are the best!"
We responded:
"Thank you, Shanemarc! I'm happy to hear that we made such a positive impression. We appreciate your support and look forward to assisting you with any insurance needs. Let us know if there's anything else we can do for you!"